TWNTY1 wants to ensure your complete satisfaction. We will accept merchandise unworn, unused and undamaged. We have tried to make the return process as easy as possible with just a few steps. Please note that we do not cover the return cost. Refunds may only be issued through the same payment method used by (you) the client for the initial purchase. The products must be returned within 14 days after receiving your order with a return form duly filled-in, to be eligible for a return. Returns and exchanges of products delivered with a return label will only be honored if the return instructions are followed. We reserve the right to refuse returns of products that do not comply with these requirements.
– Request a return within 14 days at firstname.lastname@example.org.
– Fill in the return form. Do not forget to add the order number* without the order number we are unable to process your return.
– Choose a return reason.
– Place your unworn return items in the original packaging.
– Return the package with the return label (hold on to the proof of shipment).
– You will receive a confirmation email when your return is processed.
Reasons for return
– Item is too small.
– Item is too big.
– Not satisfied
– Wrong item delivered
– Late delivery
– Not what I expected
– Item is damaged* if the item is damaged, send us an e-mail at email@example.com
– Other reason.